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We are getting an error when we go to Low Reorder add on page

Digital Designs 6 Jan 2018 00:00 question, complete

See attached error we are receiving. We are on EE 3.5.14 and Low Reorder 3.1.0

Thanks!

Replies

1. Low 6 Jan 2018 14:28

   You probably got 'orphan' statuses that belong to non-existent groups (most likely due to the uninstallation of a 3rd party add-on).
   
   Run this query:
   
   

   DELETE FROM exp_statuses WHERE group_id NOT IN (SELECT group_id FROM exp_status_groups);

   
   
   Note, only run this query if you're on EE3, NOT on EE4.

2. Digital Designs 8 Jan 2018 21:00

   Hi, thanks for your help. I ran the query and it returned no rows.

3. Low 9 Jan 2018 07:39

   And still getting the error?

4. Digital Designs 9 Jan 2018 16:41

   Yes, exactly the same error is still showing up when I click Low Reorder from the add-ons page.

5. Low 9 Jan 2018 16:56

   I'll need to take a look myself. Please send SuperAdmin login credentials to hi at gotolow dot com if you can.

6. Low 10 Jan 2018 07:26

   Okay, rather than an orphan status, it was an orphan field called 'Video Description'. For some reason, that field had a group_id = 0 assigned to it, which doesn't exist. Since (in EE3 at least) a field cannot live outside a group, that error was thrown.
   
   I've assigned the field to group #10, so the error went away. You can optionally delete it if you don't need it (it's all empty across all entries).

7. Digital Designs 10 Jan 2018 14:37

   Thanks so much for your help!