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White screen when saving an entry with low search installed.

john 19 Oct 2016 10:30 question, complete

Hi! I have EE 3.4.3 & Low Search 5.0.4 and when i create & save a new channel entry, i get a white screen. If i uninstall Low Search, the issue goes away. There seems to be nothing i can do to output any php errors either. Totally stumped.

Replies

  1. Low 19 Oct 2016 10:51

    What if you install LS, go to Utilities > Debug Extensions and disable the LS extensions. Do you still get the WSOD?

  2. john 19 Oct 2016 10:53

    If i do as you instruct and then go and create an entry, it saves fine without error.

  3. Low 19 Oct 2016 10:54

    I'll need to take a look myself. Please send SuperAdmin and FTP login credentials to hi at gotolow dot com if you can.

  4. john 19 Oct 2016 10:57

    I have just gone in and disabled the few other add-ons that are installed (and re-enabled yours) and saving an entry now works. So it must be an issue with one of the other add-ons combined with LS. I'll assume it's Structure, but give me 5 mins to enable the others until the error happens again. Please bear with!

  5. john 19 Oct 2016 11:01

    Yep, it's Structure.

  6. Low 19 Oct 2016 11:02

    Gotcha!

  7. john 19 Oct 2016 11:04

    Well, now i'm in the situation that i don't know who to get support from! Assume it's Structure at fault somehow, but due to a total lack of errors, i have no idea.

  8. Low 19 Oct 2016 11:11

    I'd ask them anyway. Maybe there's a stray die() somewhere, so it looks like a WSOD but it just craps out deliberately somewhere.

  9. john 19 Oct 2016 11:15

    The odd thing is, it works fine with LS disabled. So, it must be *something* that clashes with LS.

    I'd give anything just to be able to get an error to output!!

  10. Low 19 Oct 2016 11:16

    If you still need me to take a look, send over that login data. :)

  11. john 19 Oct 2016 11:22

    I think i may have to take you up on that kind offer. Just waiting for the client to get me the hosting details. Thanks!!

  12. Dorothy Molloy 19 Oct 2016 12:07

    Hi Low,
    How can I get the login details to you securely?

  13. Low 19 Oct 2016 12:08

    You can send them to hi at gotolow dot com.

  14. Low 19 Oct 2016 15:37

    Yeah, it was Structure. Found their bug and fixed it.

    It tried to redirect to an empty string, which caused it to break. You can send ext.structure.php to eeharbor and ask them to look at the after_channel_entry_save method. That needed the fix.

    Changing the priority for the extensions also helped, but this is better.

  15. john 19 Oct 2016 15:38

    You.are.the.best!

    Thanks Low!!!!!

  16. Dorothy Molloy 19 Oct 2016 16:19

    Thank you VERY much!