Support archive

Search Doesn't Work After Upgrade From EE 2.9.0 to EE 2.11.1

Stoyan Vasilev 19 Mar 2016 04:54 problem, complete

Hey,

We just completed an upgrade of EE from 2.9.0 to 2.11.1. Everything went smoothly. We upgraded all the add ons. We have the following installed on this site:
- Low Variables (2.6.1)
- Low Events (1.5.1)
- Low Search (4.4.3)
- Low Reorder (2.3.0)

The only issue that we are encountering is that the Search Results page no longer works. It returns the following errors:

A PHP Error was encountered
Severity: Notice
Message: Undefined index: extension
Filename: libraries/Extensions.php

And right under it from EE:
Error
Unable to load the following extension file:
ext.low_events.php
Line Number: 194

We haven't pushed the upgraded version to the staging environment, but if you need to look at it we are happy to do it.

Thanks!

Replies

1. Low 19 Mar 2016 13:09

   Does it help when you disable the Low Events filter in the Low Search settings?

2. Stoyan Vasilev 19 Mar 2016 14:11

   Hey,
   
   No, same error after disabling.
   
   Thanks.

3. Low 19 Mar 2016 14:12

   I'll need to take a look myself. Please send SuperAdmin and FTP login credentials to hi at gotolow dot com if you can.

4. Low 20 Mar 2016 11:13

   Can you try and run this query:
   
   

   DELETE FROM exp_extensions WHERE class = 'Low_events_ext';

   
   
   Low Events doesn't use an extension anymore, and it should have cleaned up after itself, but if it did not for some reason, that query should remove the reference to the extension.

5. Stoyan Vasilev 20 Mar 2016 16:50

   Great.
   
   I had to clear all caches first and deleting Low_events_ext (which was marked as "pre-search" in one of the other columns) from the exp_extensions table after that did it.
   
   Without clearing the cache that row would some how "come back" after running the query.
   
   Thank you!