Intermittent white screen on Low Search
Hi Low,
We've got a client who is reporting a white screen on their search results, which appears to be completely random. We have not been able to replicate it ourselves, and now other people at the organisation (in different locations) are reporting the issue.
The client will search for a term (non-specific) and it will return a white screen. She will go back and try again, and it will white screen. She will return 30~ minutes later and try again and it will work.
The server is on a Rackspace cloud server, PHP 5.4.32, Low Search 3.1.5, EE 2.8.1
Can you think of anything we can do to try and debug this issue? A secret flag you've written into Low Search? We can't seem to find any messages in the apache/php error logs that relate to it either, so if there's any help you can provide, that would be amazing.
Thanks,
Rob Hodges
Replies
Low 10 Sep 2014 10:34
Hmm, tricky issue. I'd recommend upping the php memory, just to be on the safe side. But without an error message, there's not a log to go on, really.
electriclabs 10 Sep 2014 10:36
Hi Low,
We did already up the memory limit a bit, but maybe it's time to whack it up to 128mb or something.
Thanks for getting back to me, if I can get any more detailed information, I'll shoot you a message if that's ok.
Thanks,
Rob