Support archive

Low Reorder doesn't for 1 member group

Sean 16 Aug 2013 18:02 problem, complete

Hi Low,

EE 2.5.5
LR 2.1.0

Everything is working fine for super admins, but the site admin group cannot access Low Reorder. I have triple checked the member group permissions and they have access to modules, extensions and the Low Reorder module. When trying to view the reorder page i get the following error in the browser.

The website encountered an error while retrieving http://domain.com.com/admin.php?D=cp&.... It may be down for maintenance or configured incorrectly.

I looked at .htaccess and everything seems to be okay there as well.

 
     RewriteEngine On 
     # Removes index.php 
     RewriteCond %{REQUEST_URI} !=/server-status 
     RewriteCond $1 ! 
     RewriteEngine On 
     # Removes index.php 
     RewriteCond %{REQUEST_URI} !=/server-status 
     RewriteCond $1 !\.(gif|jpe?g|png)$ [NC] 
     RewriteCond %{REQUEST_FILENAME} !-f 
     RewriteCond %{REQUEST_FILENAME} !-d 
     RewriteRule ^(.*)$ /index.php/$1 [L] 
     # If 404s, "No Input File" or every URL returns the same thing 
     # make it /index.php?/$1 above (add the question mark) 

 # remove www 
 RewriteCond %{HTTP_HOST} ^www\.(.*)$ [NC] 
 RewriteRule ^(.*)$ http://%1/$1 [R=301,L] 

   ErrorDocument 404 "File Not Found" 

 # ErrorDocument 404 /site/404   
 #46;(gif|jpe?g|png)$ [NC] 
     RewriteCond %{REQUEST_FILENAME} !-f 
     RewriteCond %{REQUEST_FILENAME} !-d 
     RewriteRule ^(.*)$ /index.php/$1 [L] 
     # If 404s, "No Input File" or every URL returns the same thing 
     # make it /index.php?/$1 above (add the question mark) 

 # remove www 
 RewriteCond %{HTTP_HOST} ^www 
     RewriteEngine On 
     # Removes index.php 
     RewriteCond %{REQUEST_URI} !=/server-status 
     RewriteCond $1 !\.(gif|jpe?g|png)$ [NC] 
     RewriteCond %{REQUEST_FILENAME} !-f 
     RewriteCond %{REQUEST_FILENAME} !-d 
     RewriteRule ^(.*)$ /index.php/$1 [L] 
     # If 404s, "No Input File" or every URL returns the same thing 
     # make it /index.php?/$1 above (add the question mark) 

 # remove www 
 RewriteCond %{HTTP_HOST} ^www\.(.*)$ [NC] 
 RewriteRule ^(.*)$ http://%1/$1 [R=301,L] 

   ErrorDocument 404 "File Not Found" 

 # ErrorDocument 404 /site/404   
 #46;(.*)$ [NC] 
 RewriteRule ^(.*)$ http://%1/$1 [R=301,L] 

 <FilesMatch "( 
     RewriteEngine On 
     # Removes index.php 
     RewriteCond %{REQUEST_URI} !=/server-status 
     RewriteCond $1 !\.(gif|jpe?g|png)$ [NC] 
     RewriteCond %{REQUEST_FILENAME} !-f 
     RewriteCond %{REQUEST_FILENAME} !-d 
     RewriteRule ^(.*)$ /index.php/$1 [L] 
     # If 404s, "No Input File" or every URL returns the same thing 
     # make it /index.php?/$1 above (add the question mark) 

 # remove www 
 RewriteCond %{HTTP_HOST} ^www\.(.*)$ [NC] 
 RewriteRule ^(.*)$ http://%1/$1 [R=301,L] 

   ErrorDocument 404 "File Not Found" 

 # ErrorDocument 404 /site/404   
 #46;jpe?g|gif|png|bmp|css|js|flv)$"> 
   ErrorDocument 404 "File Not Found" 
 </FilesMatch>   

 # ErrorDocument 404 /site/404   
 

Replies

1. Low 16 Aug 2013 19:26

   Low Reorder recently has extension settings for access permissions. What are those settings? Also, can you add a screenshot of the error message? And what's the http error code for that error? You could probably see that in firebug or web inspector.

2. Sean 16 Aug 2013 19:45

   Upgrading to the latest low reorder solved the issue. Sorry I should've done that before posting.