Low Reorder 1 settings are reset
Hello, Low:
We're facing a situation where the Low Reorder settings for each weblog are reset from time to time. We checked other add-ons we've been using and they don't seem to behave that way; but, only happens to Low Reorder.
Is it due to the "Clear caching" option? What does that option do exactly?
Thanks.
Note: This topic was created from a reply on the Save order changes automatically upon drag and drop topic.
Replies
Low 29 Mar 2013 08:01
I doubt that the Clear Caching option has anything to do with it. That simply clears EE's native cache, just like you can do in the Control Panel yourself. It can happen that you create the new order, hit save, and without clearing the cache, it is very well possible that you can't see the changes on the front-end of your site. As a sidenote, cache is also cleared automatically every time you edit or create a new entry.
I don't suppose you can recreate this behaviour? Or is it intermittent?
IT MMO 29 Mar 2013 09:13
No, we could not recreate similar behaviour and the issue started about 5 days ago.
Not sure if it's relevant to the issue concerned but we noticed the following message in the backend:
Notice: Use of undefined constant LOW_REORDER_NAME - assumed 'LOW_REORDER_NAME' in /home/tmi/cms/public/system/extensions/ext.fieldframe.php on line 605 Notice: Use of undefined constant LOW_REORDER_VERSION - assumed 'LOW_REORDER_VERSION' in /home/tmi/cms/public/system/extensions/ext.fieldframe.php on line 605 Notice: Use of undefined constant LOW_REORDER_DOCS - assumed 'LOW_REORDER_DOCS' in /home/tmi/cms/public/system/extensions/ext.fieldframe.php on line 605
Any ideas what's going on? Do you think it's something to do with the database? We're on MySQL 5.5.29.
Thanks.
Low 29 Mar 2013 09:17
Looks like the config.php file wasn't loaded. Can you check if all add-on files are still there or maybe re-upload them?
Something must've changed in the last 5 days to cause this, so it's likely an environmental/server issue.
IT MMO 29 Mar 2013 09:54
I have verified that all files are there as they should be.
The main thing that changed was we have been having a persistent DDoS attacks, but strangely, only the Low Reorder add-on's affected, nothing on the others.
Low 29 Mar 2013 10:04
The error itself is generated in FieldFrame (ext.fieldframe.php). Can you verify if those files are set correctly as well?
It's pretty hard to debug this if the problem is intermittent. If you're able to reproduce it, then I'd need to take a look myself. For that, I'd need both SuperAdmin and FTP login credentials, which you can send to hi at gotolow dot com.
Low 29 Mar 2013 10:11
Might also be worthwhile to check if the open_basedir directive is in effect on your server: http://www.php.net/manual/en/ini.core...
IT MMO 29 Mar 2013 10:20
Yes, the files have been set accordingly. We're using FieldFrame v.1.3.3 (yes, it's that old, but as I said before we're moving to EE2). How do I attach the ext.fieldframe.php file on this thread?
Low 29 Mar 2013 10:23
Well, you could still try and update FieldFrame. The latest version, 1.4.5, should still work on EE1.
Send any files you want me to take a look at to hi at gotolow dot com.
IT MMO 29 Mar 2013 10:30
Ok, will try the latest version 1.4.5. But can only do that after midnight (it's 6:30 PM now, Fri 29 March, in Malaysia).
So, if anything else will contact you again later.
Appreciate your assistance.
Thanks.
Low 29 Mar 2013 10:32
Note that it's Easter weekend here in the Netherlands (a national holiday), so support could be a tad slower than usual.
IT MMO 29 Mar 2013 10:34
Right, Happy Easter! May God bless you!
IT MMO 30 Mar 2013 04:54
Hello, Low, sorry to bother you again but got no choice, really.
I have tried what you suggested earlier and the problem of Low Reorder settings being reset is still persisting. In fact it just happened slightly more than an hour ago.
Literally, I have been looking at the monitor and saving the settings every time they're resetting.
Why are the settings being reset? Are they not once saved in the database they're saved for good?
Thanks.
Low 30 Mar 2013 09:19
Does the error message still occur?
I don't know why the settings are being reset. If I did, I'd be able to help you much quicker.
Can you tell what triggers the reset? Can you send me a dump of your exp_low_reorder_settings table (structure and content)?
The settings should definitely be saved to the DB, so maybe they're deleted somehow. What other add-ons do you have installed?
IT MMO 30 Mar 2013 12:21
Low Reorder error screenshot and exp_low_reorder_settings as attached:
It looks like when the server load gets high enough, the Low Reorder settings would be reset as well.
Strange problem, really.
Hopefully, you could shed more light on it.
Thanks.
Low 30 Mar 2013 12:40
So the error persists even with the new FieldFrame version?
Also, not quite sure what you mean by 'Reset'. Can you check the DB -- is the table truncated/empty or are there still values set?
Any chance I can get access to your server so I can take a look myself?
IT MMO 30 Mar 2013 12:49
Yes, persists even with FieldFrame v.1.4.5.
I have emailed you (hi@gotolow.com.) the exp_low_reorder_settings table dump.
Reset in this case means:
Statuses: Open, Closed, Archived >> all selected
Show expired: None
Show future: None
Sort order: None
Clear caching: None
As for access to server our server engineer would reply accordingly.
Thanks.
Yusseri Yusoff 30 Mar 2013 12:54
Hi there,
If I may interject. When it "resets", it basically loses all its settings. In other words, the sort order for the weblog would be undefined, not ascending or descending.
Permissions would also no longer exist.
The table is not truncated or empty, in so far as I can see. There are still values set.
The system separates the EE on a different server to the db. Which access do you want? The web server, the db server or both?
In addition, the db server is part of a master-master-slave configuration.
Low 30 Mar 2013 15:15
I'll need both web server access (FTP) and SuperAdmin login access to EE itself. You can send the data to hi at gotolow dot com.
The table dump you sent looks fine.